1. About This Privacy Policy

This Privacy Policy applies to personal information collected through the Retro Research Company website and associated online services. Retro Research Company is based in Austin, Texas, United States. For the purposes of applicable privacy laws, Retro Research Company determines how and why personal information collected through this website is processed. If you have questions about this Privacy Policy or wish to exercise a privacy right, you can contact us at: info@retroresearchcompany.com

2. Information We Collect

The information we collect depends on how you interact with our website. We may collect the following categories of personal information:

Contact Information

This may include:

• Name.
• Email address.
• Telephone number where provided.
• Billing address.
• Shipping address.

Account Information

If you create an account, we may collect and store information including:

• Name.
• Email address.
• Username.
• Encrypted account password.
• Billing and shipping details.
• Order history.
• Account preferences.

We do not have access to your plain-text password.

Order Information

When you place an order, we may collect information including:

• Products ordered.
• Order value.
• Billing and shipping information.
• Order status.
• Shipping information.
• Transaction references.
• Discount or promotional codes used.
• Correspondence relating to the order.

Bank Transfer Information

Where payment is made by bank transfer, we may receive information associated with that transfer, such as:

• Account holder or sender name.
• Payment amount.
• Payment reference.
• Transaction date.
• Other information supplied by your bank or included with the payment.

We do not request or require customers to provide online banking passwords, PINs, or other banking login credentials.

Communications

If you contact us, we may collect:

• Your name.
• Your email address.
• The content of your message.
• Order or account details relevant to your inquiry.
• Any other information you voluntarily provide.

Marketing Information

If you subscribe to marketing communications, we may collect:

• Your name.
• Email address.
• Subscription status.
• Signup source.
• Email engagement information.
• Marketing preferences.

Website and Technical Information

When you use our website, certain technical information may be collected automatically. This can include:

• IP address.
• Approximate geographic location.
• Browser type.
• Device type.
• Operating system.
• Pages viewed.
• Referring website or source.
• Session information.
• Website interactions.
• Date and time of visits.
• Cookie and similar identifier information.

3. How We Collect Information

We collect information in several ways.

Information You Provide Directly

This includes information you provide when you:

• Create an account.
• Place an order.
• Enter billing or shipping information.
• Contact us.
• Subscribe to emails.
• Complete forms.
• Manage your account.
• Submit a review or other website content.

Information Collected Automatically

Certain technical and usage information may be collected automatically through cookies, analytics tools, server logs, security systems, and similar technologies.

Information From Service Providers

We may also receive information from third parties that help us operate the website, process orders, provide email communications, maintain security, analyze website performance, or deliver other services.

4. How We Use Personal Information

We may use personal information for the following purposes:

• Processing and managing orders.
• Creating and maintaining customer accounts.
• Providing order confirmations and status updates.
• Arranging shipping and delivery.
• Confirming bank transfer payments.
• Responding to customer inquiries.
• Providing customer support.
• Managing Auto-Refill services where applicable.
• Maintaining website security.
• Detecting and preventing fraud or abuse.
• Managing account access.
• Improving website functionality.
• Analyzing website usage and performance.
• Managing email subscriptions.
• Sending marketing communications where permitted.
• Maintaining business and accounting records.
• Complying with applicable legal or regulatory obligations.
• Establishing, exercising, or defending legal claims.
• Enforcing our Terms and Conditions.

5. WooCommerce

Retro Research Company uses WooCommerce to operate its ecommerce store. WooCommerce functionality allows us to manage:

• Customer accounts.
• Orders.
• Products.
• Billing and shipping information.
• Order history.
• Coupons and promotional codes.
• Transactional website activity.

Information submitted through checkout and customer account areas may be stored within our WordPress and WooCommerce systems. We use this information only where necessary to operate our store, manage customer relationships, maintain records, and comply with applicable obligations.

6. Email Marketing and Brevo

Retro Research Company uses Brevo to manage certain email communications and marketing activities. Where you have subscribed or otherwise lawfully agreed to receive marketing communications, information such as your name, email address, subscription preferences, and email engagement information may be processed through Brevo. Brevo may process information on our behalf in order to provide email delivery, mailing-list management, campaign reporting, subscription management, and related services. You can unsubscribe from marketing emails at any time using the unsubscribe option provided within those emails or by contacting us. Unsubscribing from marketing communications does not prevent us from sending essential transactional messages relating to your account or orders.

7. Google Analytics and Site Kit

We use Google Analytics, which may be implemented or managed through Google Site Kit, to help us understand how visitors use our website. Depending on your cookie preferences and our configuration, Google Analytics may collect information including:

• Website sessions.
• Pages viewed.
• Approximate geographic information.
• Browser and device information.
• Referring sources.
• Interactions with website content.
• Cookie or device identifiers.

This information helps us understand website performance, identify technical issues, improve navigation, and understand how visitors interact with our website. We do not intentionally send names, email addresses, bank details, or other directly identifying customer information to Google Analytics. Where required, analytics cookies and associated tracking technologies are controlled through our cookie consent system.

8. reCAPTCHA and Website Security

We may use Google reCAPTCHA and other security measures to protect forms, customer accounts, and website functionality from spam, automated abuse, fraud, and malicious activity. These systems may process technical information such as:

• IP address.
• Browser information.
• Device information.
• Website interaction data.
• Security-related signals.

This processing is used to help distinguish legitimate visitors from automated or malicious activity. Use of Google reCAPTCHA may also be subject to Google’s own privacy terms and policies.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small files or identifiers that may be stored on your device when you visit a website. We may use cookies for purposes including:

• Keeping the website functioning correctly.
• Maintaining login sessions.
• Remembering shopping cart contents.
• Supporting account functionality.
• Maintaining security.
• Remembering website preferences.
• Measuring website traffic.
• Understanding website performance.

Some cookies are necessary for the website to function and cannot reasonably be disabled through our website. Other cookies, including certain analytics cookies, may be subject to your preferences through our cookie consent banner. You can manage available cookie choices through the cookie consent controls displayed on our website. You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Cookie Consent

Where required, our cookie consent banner allows visitors to manage optional cookies and tracking technologies. Your selections may determine whether certain analytics or non-essential technologies are activated. You may be able to change your cookie preferences after your initial selection using the cookie management controls provided on the website.

11. How We Share Personal Information

We do not sell customer personal information as part of our ordinary business activities. We may share personal information with third parties only where reasonably necessary to operate our business, provide our services, comply with legal obligations, or protect legitimate interests. These third parties may include:

• Website hosting and infrastructure providers.
• WooCommerce and related website service providers.
• Email service providers such as Brevo.
• Analytics providers such as Google.
• Security and anti-spam providers.
• Shipping and delivery providers.
• Professional advisers such as accountants or legal advisers.
• Government, regulatory, or law-enforcement authorities where legally required.

Service providers may only receive information reasonably necessary for the services they provide.

12. Sale of Personal Information

Retro Research Company does not sell personal information for monetary consideration as part of its normal business activities. We do not operate a business model based on selling customer databases or personal information to third parties. We also do not knowingly process personal information for profiling that produces legal or similarly significant decisions concerning customers.

13. Shipping Providers

Where an order requires delivery, we may provide relevant personal information to shipping or delivery providers. This may include:

• Name.
• Shipping address.
• Telephone number where required.
• Email address where required for tracking or delivery notifications.
• Order reference.

Shipping providers may process this information in accordance with their own privacy practices.

14. Legal and Regulatory Disclosure

We may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable law.
• Respond to a valid legal request.
• Comply with a court order or subpoena.
• Assist law-enforcement or regulatory authorities.
• Investigate suspected fraud or unlawful activity.
• Protect the rights, property, or safety of Retro Research Company, our customers, or others.
• Establish, exercise, or defend legal claims.

15. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse. Measures may include:

• Secure website connections.
• Access controls.
• Password protection.
• Website security systems.
• Spam and automated-abuse protection.
• Software updates and maintenance.
• Restricted administrative access.
• Security monitoring.

No online system can be guaranteed to be completely secure. Customers are responsible for keeping their account credentials secure and should not share passwords with other individuals.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business, accounting, tax, legal, security, or regulatory purposes. Retention periods may vary depending on the type of information. For example:

• Order information may be retained for accounting, tax, dispute-resolution, and legal recordkeeping purposes.
• Account information may be retained while an account remains active and for an appropriate period afterward.
• Customer service communications may be retained where necessary to maintain business records or resolve disputes.
• Marketing information may be retained until you unsubscribe or the information is no longer required.
• Analytics information may be retained according to our configured analytics settings.

Information may be deleted or anonymized when it is no longer reasonably required.

17. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information. These rights may include the ability to:

• Confirm whether we process your personal information.
• Access personal information we hold about you.
• Correct inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a portable copy of certain personal information.
• Opt out of certain uses of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Unsubscribe from marketing communications.

Certain rights may be subject to legal exceptions. For example, we may need to retain some order or transaction records even after a deletion request where retention is necessary for tax, accounting, fraud-prevention, legal, or regulatory purposes.

18. Texas Privacy Rights

Residents of Texas may have rights under the Texas Data Privacy and Security Act, where that law applies. These may include rights to:

• Confirm whether personal data is being processed.
• Access personal data.
• Correct inaccuracies.
• Delete personal data provided by or obtained about the consumer.
• Obtain certain personal data in a portable format.
• Opt out of the sale of personal data.
• Opt out of targeted advertising where applicable.
• Opt out of certain profiling where applicable.

Retro Research Company does not discriminate against consumers for exercising applicable privacy rights.

19. How to Exercise Your Privacy Rights

To make a privacy request, email: info@retroresearchcompany.com Please include enough information for us to understand your request and reasonably verify your identity. You may use a subject line such as: Privacy Request Depending on the request, we may ask for additional information to verify that the request relates to you. We will respond to verified privacy requests in accordance with applicable law.

20. Appeals

Where applicable law provides a right to appeal a decision relating to a privacy request, you may submit an appeal by emailing: info@retroresearchcompany.com Please use: Privacy Request Appeal in the subject line and explain why you believe the original decision should be reconsidered. We will review the appeal and respond as required by applicable law.

21. Marketing Communications

Where you have subscribed to marketing communications, we may send information relating to Retro Research Company products, research content, company updates, promotions, or other relevant information. You can unsubscribe at any time using the unsubscribe link contained in a marketing email. You may also contact: info@retroresearchcompany.com to request removal from marketing communications. Transactional or service communications relating to orders and accounts may still be sent where necessary.

22. Children and Age Restrictions

Retro Research Company products and ecommerce services are intended only for individuals aged 21 or older. We do not knowingly offer products to children or intentionally collect personal information from individuals under the age of 13. If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we may take reasonable steps to delete it.

23. International Visitors

Our website is operated from the United States. If you access the website from another country, your personal information may be transferred to, stored in, or processed in the United States or other countries in which our service providers operate. Data protection laws in those jurisdictions may differ from those in your country. Where required by applicable law, appropriate safeguards may be used in connection with international transfers.

24. Third-Party Websites

Our website may contain links to third-party websites or services. Retro Research Company is not responsible for the privacy, security, content, or data-handling practices of third-party websites. You should review the privacy policy of any third-party website before providing personal information.

25. Business Transfers

If Retro Research Company is involved in a merger, acquisition, sale, restructuring, financing, reorganization, or transfer of some or all business assets, personal information may be transferred as part of that transaction. Where required, personal information will continue to be handled subject to applicable privacy obligations.

26. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, service providers, or legal obligations. The current Privacy Policy will be made available on this website. We encourage visitors to review this policy periodically.

27. Contact Us

For questions about this Privacy Policy, how we handle personal information, or to submit a privacy request, contact: Retro Research Company Austin, Texas United States Email: info@retroresearchcompany.com Website: retroresearchcompany.com